Returns and Exchanges
If you change your mind about your purchase, please contact Esteem Excellence Academy at info@esteemexcellnceacademy within 7 days of purchase to request authorisation for a return or exchange.
Once the request has been authorised please return the unused products (in unopened and undamaged packaging) withing 7 days and we will offer you an exchange or credit voucher. The relevant authorisation reference must be quoted on the accompanying documentation.
When returning Products, please package them well to prevent any damage during transport. Esteem Excellence Academy will not accept damaged items due to poor packaging.
The Buyer will only be entitled to a refund on the item purchased and not the original postage paid. Postage for any alternative items is to be paid for by The Buyer.
Esteem Excellence Academy accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.